FAQs

 Upgrades and Updates

• Auto-Update not working

Windows 7

• How do I fix the “Smart card – no driver found” message?

• I can’t get Power LogOn to log into my Windows 7 computer.

General Questions

• What makes a secure password?
• How am I expected to remember long passwords?
• Should I still write all my passwords down on a piece of paper?
• What happens if I lose my card?
• “Card Control” feature doesn’t work.
• Auto-Update not working.
• What if my card is full?

PIN

• I just got a new Power LogOn card. What’s the default PIN?
• What if I forget my Power LogOn card PIN?
• What happens, if I enter the wrong PIN?

PUK

• I just got a new Power LogOn card. What’s the default PUK?
• What’s the PUK for?
• What if I forget my PUK?

Logon to Windows

 

• Why should I use my Power LogOn card to log on to Windows?
• “Card Control” feature doesn’t work.

Logon to Websites and Applications

 

• My Logon Entries screen does not have any information in it yet. How do I get started?
• What’s the easiest way to transfer log on information using Power LogOn?
• I specified that an entry should “Auto-Fill,” but it doesn’t – why?
• When I select the “button-click” fill method, why am I sometimes prompted to use the “Fill Form” button in my web browser and other times prompted to use the Power LogOn “Logon Now” button?
• I clicked on the “Fill Form” button in my web browser, but nothing happened – why?
• I double-clicked on a website name in my selection list and nothing happened. Why not?
• When I enter log on information into Power LogOn manually, why doesn’t Power LogOn transfer my log on information into the website/application correctly?
• Why does my log on to a saved website stop working when it had been working for some time?

Address and Payment Information

 

• My Address and Payment screens don’t have any information in them yet. How do I get started?
• How do I “drag and drop” information into a website or application?

Backup & Restore

 

• Why should I backup my Power LogOn information?
• If I backup my Power LogOn data, can someone else use it?
• What’s the safest way to store my backup information?
• What happens if I restore backup information, and my Power LogOn program and/or card still has data in it?

Smartcards

 

• Why use a smart card to store my sensitive data?
• There are programs that make it possible for my computer to also encrypt and decrypt my personal data. Why is a smart card better?

Power LogOn Cards

 

• What if my card is full?
• The card is in the reader but the Power LogOn software cannot find the card. Why not?

Power LogOn Readers

 

• Why doesn’t the Power LogOn reader driver load or the Power LogOn reader doesn’t appear on the device manager list?
• Can I use a smartcard reader from another manufacturer?
• How do I manually install a reader driver?

Power LogOn Labels

 

• The printing of the label is off by 90 degrees?
• Do I remove an old label from the card or do I put a new one on top of the old label?
• How best to remove a label?
• Why do you supply extra labels?