Online shoe and apparel shop Zappos, now owned by Amazon, reported earlier this week that 24 million users names, e-mail addresses, billing and shipping addresses, phone numbers, and the last four digits of credit card numbers may have been illegally accessed. In response to this breach, Zappos has expired and reset all passwords. They have also temporarily foregone using their 800 number phone service in an effort to redeploy customer-service representatives to respond to customer email.
Zappos CEO Tony Hsieh posted an open letter online to Zappos employees about a “cyberattack by a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky.” In this open letter, Hsieh wrote, “The most important focus for us now right now is the safety and security of our customers’ information. Read More→