Frequently Asked Questions

Power LogOn is a powerful, affordable, tool to achieve data security through network access authentication. As you investigate the capabilities of Power LogOn additional questions with arise. Here in the Power LogOn FAQs section, we address some of the more common questions we get. Please take a look through the different sections for answers to your questions.

We are also available to help you by phone or email. Please contact us if you have questions that have not been addressed.

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Upgrades and Updates Auto-Update not working

Windows 7 How do I fix the “Smart card – no driver found” message? I can’t get Power LogOn to log into my Windows 7 computer.

General Questions What makes a secure password? How am I expected to remember long passwords? Should I still write all my passwords down on a piece of paper? What happens if I lose my card? “Card Control” feature doesn’t work. Auto-Update not working. What if my card is full?

PIN I just got a new Power LogOn card. What’s the default PIN? What if I forget my Power LogOn card PIN? What happens, if I enter the wrong PIN?

PUK I just got a new Power LogOn card. What’s the default PUK? What’s the PUK for? What if I forget my PUK?

Logon to Windows  Why should I use my Power LogOn card to log on to Windows? “Card Control” feature doesn’t work.

Logon to Websites and Applications  My Logon Entries screen does not have any information in it yet. How do I get started? What’s the easiest way to transfer log on information using Power LogOn? I specified that an entry should “Auto-Fill,” but it doesn’t – why? When I select the “button-click” fill method, why am I sometimes prompted to use the “Fill Form” button in my web browser and other times prompted to use the Power LogOn “Logon Now” button? I clicked on the “Fill Form” button in my web browser, but nothing happened – why? I double-clicked on a website name in my selection list and nothing happened. Why not? When I enter log on information into Power LogOn manually, why doesn’t Power LogOn transfer my log on information into the website/application correctly? Why does my log on to a saved website stop working when it had been working for some time?

Address and Payment Information  My Address and Payment screens don’t have any information in them yet. How do I get started? How do I “drag and drop” information into a website or application?

Backup & Restore  Why should I backup my Power LogOn information? If I backup my Power LogOn data, can someone else use it? What’s the safest way to store my backup information? What happens if I restore backup information, and my Power LogOn program and/or card still has data in it?

Smartcards  Why use a smart card to store my sensitive data? There are programs that make it possible for my computer to also encrypt and decrypt my personal data. Why is a smart card better?

Power LogOn Cards  What if my card is full? The card is in the reader but the Power LogOn software cannot find the card. Why not?

Power LogOn Readers  Why doesn’t the Power LogOn reader driver load or the Power LogOn reader doesn’t appear on the device manager list? Can I use a smartcard reader from another manufacturer? How do I manually install a reader driver?

Power LogOn Labels  The printing of the label is off by 90 degrees? Do I remove an old label from the card or do I put a new one on top of the old label? How best to remove a label? Why do you supply extra labels?